OUR PROCESS
Discover our comprehensive and seamless customer ordering process, designed to guide you effortlessly from the initial inquiry to the supply and/or installation of your LGS frame. Our process ensures that every aspect of your order is thoroughly taken care of, giving you peace of mind and a hassle-free experience from start to finish.
At first glance, the process may seem extensive, but rest assured that each step has been carefully crafted to guarantee the perfect outcome. We understand the importance of ensuring that our product not only meets, but exceeds your expectations. That's why we've created this in-depth customer journey - to ensure that the final product is precisely what you need, expertly designed within the agreed timeframe, and engineered to the pinnacle of excellence.
1: INITIAL ENQUIRY
To start your exciting LGS journey, be sure to enquire via one of our methods below:
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Contact form (Link)
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Website chat or WhatsApp
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Email ([email protected])
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Phone - 01379 440909
Your enquiry, no matter how detailed or vague, is always welcome. If you're uncertain about what you want, don't worry, we've got you covered. Our team of talented designers and architects are ready and eager to assist you in bringing your LGS frame to reality.
2: CONSULTATION
After receiving your enquiry, a dedicated member of the team will reach out to you and get the ball rolling. Whether you prefer a personalised phone call, a virtual video chat, or a hands-on site visit, we'll work with you to find the best approach that suits your unique needs and preferences
The consultation is a crucial opportunity for you to gain a comprehensive understanding of our philosophy and for us to fully grasp your specific needs and requirements. Together, we'll work towards creating the LGS frame that you require.
3: QUOTE
After the consultation, it's time for us to get to work, generating your bespoke quote using the details gathered from our recent discussions.
The initial quote will detail a full breakdown of what's included and the Terms & Conditions to ensure full transparency right from the start.
Amongst many other things, we pride ourselves on efficiency. As long as there is nothing too technical about your build you will have your price within 48 hours!
4: ORDER REVIEW
If you have given the go ahead to proceed with your order then we will send you a detailed contract and deposit invoice. Payment terms can be discussed but we usually require a 30-50% deposit in order to start work on your design.
Upon receipt of a signed contract which details all inclusions, Terms & Conditions, and payment terms, we will get our engineers started on designing your LGS frame.
Depending on the size of your project, it will usually take between 2-7 days to get a first draft of your steel frame over to you for review.
5: MANUFACTURE
Now we have your designs signed off, we will proceed with manufacturing your steel frame in our extensive LGS factory facility.
Here at East Anglia Construction, we are proud to partner with the world’s leading cold formed steel system FRAMECAD, which combines both engineering and design software in one user friendly package. What is more, is that it helps deliver large scale light gauge steel (otherwise commonly known as LGS) construction projects faster with its advanced steel framing automated process.
Our team are experts in ensuring your steel frame is manufactured to the engineers exact requirements, and leaves our factory in panelised form, ready for quick erection.
6: INSTALLATION OR DELIVERY
If you have opted for our installation service, we will contact you to arrange a site visit to ensure the site is accessible and ready for us to erect the LGS frame. Depending on your specific package, you would normally be responsible for ensuring the foundations are completed to the required standard. Our LGS frames can be installed on ground screws, concrete pads, or more traditional footings.
Our team of professionals will arrive with all the necessary fixings and install the frame as per the engineers drawings.
If you have opted for our delivery service, a member of our team will be in touch to arrange a delivery with you via one of our trusted couriers.
GET IN TOUCH TODAY
FOR A NO OBLIGATION QUOTE AND/OR A SITE VISIT CALL US ON 01379 440909
Brand Number 17 Limited trading as East Anglia Construction. All rights reserved. ©2025.